Aplos Housing Resources Terms & Conditions
1 About us
2 How to contact us
3 These terms
4 Orders
5 Availability
6 Making changes to your order
7 Descriptions and technical requirements
8 Permission to use the digital content
9 Geographical restrictions
10 Prices
11 Payment
12 How to download your digital content
13 Faulty digital content
14 Events beyond our control
15 Our liability
16 Your information
17 No third party rights
18 Complaints
19 Governing law and jurisdiction
20 Dispute Resolution
21 General terms
1 About us
We are Aplos Housing Resources Limited a company registered in England and Wales under company number:16220682 Our registered office is at: 3rd Floor, Marlborough House, 298 Regents Park Road, Finchley, London N3 2SZ
2 How to contact us
You can contact us by sending an email to [email protected]
3 These terms
3.1 These terms apply to any purchases you make on our website. Please read these terms carefully before you place any orders on our site, as they set out important information about your and our rights and obligations. Please note that you must agree to these terms before you place your order.
3.2 Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to Aplos Housing Resources Limited and any reference to ‘you’ or ‘your’ is to the person placing an order on our site.
3.3 If you are a person placing an order on behalf of a local authority, you confirm that you have authority to place such an order for and on behalf of that local authority.
3.4 We may make changes to these terms at any time. However, the terms which apply to yourorder will be those in force at the time you submitted your order to us.
3.5 Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
4 Orders
4.1 Please check your order carefully and correct any errors before you submit it to us.
4.2 Your order is an offer to buy a digital content subscription from us on these terms. Confirmation that your order has been successfully submitted does not mean that your order has been accepted by us.
4.3 Acceptance of your order by us takes place when we send you an order confirmation email, at which point a legally binding contract is formed between you and us on these terms.
If we do not accept your order, for example because we have been unable to take payment, the digital content is unavailable, or live outside of the UK, or there has been a mistake regarding the pricing or description of the digital content, we will email you using the details you provided when you placed your order and provide you with a refund if payment has already been taken. We have the right to reject any order for any reason.
5 Availability
5.1 We cannot guarantee that any digital content will be available at any given time, or that access to the digital content will be uninterrupted, error free or secure. For example, access to digital content may be temporarily unavailable while we carry out maintenance or for other technical reasons.
5.2 In certain circumstances beyond our reasonable control, we may need to stop providing certain digital content. If this happens and it affects your order, we will notify you by email with a proposed plan.
6 Making changes to your order
If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.
7 Descriptions and technical requirements
7.1 Descriptions of our digital content are set out on our site. Please read the descriptions carefully.
7.2 For the duration of your subscription the digital content which you have access to will be maintained and updated with any relevant changes in legislation or regulations.
7.3 To download and use the digital content, your device needs to comply with the minimum technical requirements set out below. Please read this information carefully as you are responsible for making sure that your device meets these requirements.
Browser Compatibility
Our web software is designed and tested to work with modern web browsers, specifically the current version and the two most recent major versions of widely used browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari. To ensure an optimal experience and full functionality of our site, we expect users to access our site using one of these compatible browsers. Use of older or unsupported browsers may result in degraded performance or limited access to certain features. It is the user's responsibility to keep their browser up to date.
Document Compatibility
Downloaded documents provided through our site, including PDFs and Microsoft Word files, are created to be compatible with commonly used software such as Adobe Acrobat Reader (for PDFs) and Microsoft Word (current version and the two most recent major versions). Users should ensure they have compatible and up-to-date software installed to access, view, and edit these documents. We are not responsible for issues arising from the use of outdated or unsupported software.
7.4 You will need internet access to download the digital content and you are responsible for any charges you may incur in connection with your download.
7.5 We are not liable to you if you are unable to download the digital content due to a poor internet connection, because your device does not meet the minimum technical requirements, or for any other reason outside of our reasonable control.
8 Permission to use the digital content
8.1 We give you a licence to download and use the digital content provided you follow all of the rules in these terms. The licence starts when you download the digital content.
8.2 The licence is for your business purposes only. You must not use the digital content for any resale purposes.
8.3 You do not own the digital content or any of its contents, but you may use it as set out in these terms. You are not permitted to represent that the digital content is your own or make it available to others to download, apart from others within your Council.
8.4 You must not conceal, change or remove any markings which show who owns the digital content, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings, or try to circumvent any digital rights management or technical protection measures put in place to prevent you from using the digital content in a way that you are not allowed to.
8.5 If you do not comply with any term in this clause 8, we have the right to end our contract with you immediately by sending an email to the address you provided when you placed your order.
8.6 If we end our contract with you in accordance with clause 8.5:
8.6.1 you will not be entitled to a refund OR we may seek to recover reasonable compensation from you according to law to cover losses resulting directly from your breach of this clause 8;
8.6.2 you must immediately stop using the digital content;
8.6.3 we may remotely block your access to the digital content;
8.6.4 you must delete or remove the digital content from any devices; and
8.6.5 we may delete or suspend access to your account.
9 Geographical restrictions
The digital content was designed for use in the UK. We cannot guarantee that the digital content is appropriate or will be available for use in locations outside of the UK. If you use the digital content outside of the UK, you are responsible for ensuring that you comply with any local laws.
10 Prices
10.1 Prices for our digital content subscription plans are set out on our site. All prices are in pounds sterling (£) (GBP) and will include VAT at the applicable rate at the checkout.
10.2 Prices for our digital content subscription may change at any time. Except as set out in clause 10.3 below, such changes will not affect existing orders.
10.3 If there has been an error on the site regarding the pricing of any of our digital content subscriptions and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order and get a full refund. If we are unable to contact you, we will treat the order as cancelled and notify you by email.
11 Payment
11.1 We accept all credit and debit cards via Stripe. All credit card and debit card payments need to be authorised by the relevant card issuer.
11.2 We will take payment from your card when you place your order.
11.3 Stripe handles all card transactions on the Website. We do not collect or process your payment details. Stripes privacy policy can be found at https://stripe.com/gb/privacy
11.4 If you wish to pay by invoice a valid purchase order must be provided. Once this is approved by us, we will allow you access to download the templates.
12 How to download your digital content
12.1 You can download content by logging into your account and clicking on the links to the letter templates. A download button will appear next to each item you can download.
12.2 If you do not own the device you use to download the digital content, you must obtain permission from the owner to download the digital content onto their device.
12.3 There is no limit on how many times you can download the digital content. The digital content will be available to download for the duration of your chosen subscription.
12.4 If you are having trouble downloading the digital content, please email us at [email protected].
13 Faulty digital content
13.1 We warrant that the digital content will operate materially in accordance with its description on the site for the duration of the subscription from the date the digital content is first made available for download (Warranty Period).
13.2 If any digital content does not comply with clause 13.1, we will correct the errors within a reasonable time or replace the defective digital content, provided that:
13.2.1 you notify us by email to [email protected] and
13.2.2 you provide us with sufficient information to enable us to investigate the defect.
13.3 Clause 13.2 sets out your sole and exclusive remedy for any breach of clause 13.1.
13.4 Except as set out in this clause 13, we give no warranties and make no representations in relation to the digital content, and all warranties and conditions whether express or implied by statute, common law or otherwise (including any implied terms relating to quality, fitness for any particular purpose, reasonable care and skill or ability to achieve a particular result) are excluded to the extent permitted by law.
14 Events beyond our control
We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control or a force majeure event.
15 Our liability
15.1 Subject to the below, our liability under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the total price paid for the digital content.
15.2 We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:
15.2.1 consequential, indirect or special losses; or
15.2.2 any of the following (whether direct or indirect):
(a) loss of profit;
(b) loss or corruption of data;
(c) loss or corruption of software or systems;
(d) loss or damage to equipment;
(e) loss of use;
(f) loss of opportunity;
(g) loss of savings, discount or rebate (whether actual or anticipated); or
(h) harm to reputation or loss of goodwill.
15.3 Nothing in these terms will limit or exclude our liability for:
15.3.1 death or personal injury caused by negligence;
15.3.2 fraud or fraudulent misrepresentation; or
15.3.3 any other losses which cannot be excluded or limited by law.
16 Your information
Any information that you provide to us will be dealt with in line with our Privacy Notice, which explains what information we collect and hold about you, and how we collect, store, use and share such information.
17 No third party rights
No one other than us or you has any right to enforce any of these terms.
18 Complaints
18.1 If you are unhappy with us or the digital content you ordered, please contact us at [email protected]
19 Governing law and jurisdiction
19.1 These terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England and Wales. You and us both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims).
20 Dispute Resolution
20.1 If a dispute arises and cannot be satisfactorily negotiated between the parties within 14 days the parties agree to engage in alternative dispute resolution with the Centre for Effective Dispute Resolution (CEDR).
21 General terms
21.1 You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
21.2 If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
21.3 If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
21.4 Any variation to these terms will not be binding unless expressly agreed in writing between you and us.
21.5 The parties agree that these terms constitute the entire agreement between you and us in relation to your order. You acknowledge that you have not entered into these terms in reliance on any representation or warranty that is not expressly set out in these terms and that you will have no claim for innocent or negligent misrepresentation on the basis of any statement in these terms.
Last updated
03 February 2025